How Cresaro works, from the first form to the first booking
One whole conversation, as a customer sees it and as your inbox shows it; the four steps to it happening on your business’s WhatsApp; and what always stays in your hands.
One conversation, start to finish
A new customer writes to a physiotherapy clinic at ten at night. Under the conversation, everything the assistant did, as you would see it.
Hi, I hurt my back lifting a box yesterday. Do you treat that?
Sorry to hear that. Yes, that is exactly what Yael treats. A first visit is an assessment and takes about 45 minutes. Tomorrow at 08:30 or Thursday at 18:00?
Thursday. Is there parking?
There is free parking behind the building, with the entrance from Herzl Street. What name should I book it under?
Dana Levi. Does my health fund cover it?
Booked: Thursday at 18:00 with Yael, for Dana Levi. You will get a reminder the day before. About your health fund, the clinic should answer that rather than me guessing, so I have passed it to Yael. She will reply here in the morning.
The question went to Yael, with a summary
Great, thanks
Good morning Dana, it’s Yael. Yes, we work with most health funds. Bring your referral on Thursday and we will sort it out.
What the assistant did
- Answered from the clinic’s details: what it treats, and how long a first visit takes
- Offered two free times from Yael’s calendar
- Answered about parking from the clinic’s details
- Booked Thursday at 18:00 into Yael’s calendar, with a reminder the day before
- Passed the health-fund question to Yael, with a summary
- Stayed quiet while Yael answered herself
Four steps until it answers for you
From the first form to the first customer it answers. Nothing reaches a customer until you say so.
Tell it about your business
Name, kind, services and hours, in a short form that fills in what is usual for your trade.
Try it privately
A chat only you can see. Ask what a customer would ask, and correct any answer.
Connect your number
On a short call with us. The WhatsApp Business app stays on your phone, and your history stays.
Go live together
Your fourteen free days start here. Take over any conversation, at any moment.
What stays in your hands
What it knows
Only the details you gave it: services, hours and answers. Change an answer, and the next customer gets the new one.
When it answers
Switch it on or pause it from your phone, with one tap. While it is paused, every message waits for you in the inbox.
What it hands you
Any question your details do not answer, a complaint, an emergency, and whatever your instructions tell it to leave to you.
Any conversation, any moment
Write in a conversation and it steps back in that one. It never answers over you.
What business owners ask us
Do I need a new phone number?
No. The assistant answers on the number your customers already have, and you can keep using the WhatsApp Business app on your phone and answer alongside it.
What happens when the assistant doesn’t know the answer?
It says so and passes the conversation to you, with an alert. It only ever takes a price or a time from what you entered, and never guesses.
How exactly does cancellation recovery work?
When an appointment is cancelled, Cresaro finds who asked for that time on the waiting list, and if nobody did, regulars who are due back and said yes to messages. It sends them an offer on WhatsApp with a button, and the first to tap gets the appointment. You switch it on whenever you want, from {plan} up.
Can two people be booked into the same time by mistake?
No. Every booking, from WhatsApp, the page or your board, goes through the same engine, and the calendar itself does not allow an overlap. Whoever is a second late gets other times.
How long does it take to start, and when do I start paying?
You fill in a short form, try the assistant in a private chat and connect your number. The fourteen trial days start only when the assistant is answering your customers, not while you set up. After that it is monthly, with no commitment.
23:47
Tonight someone will ask if you have a time tomorrow.Let Cresaro answer.
- No credit card
- Monthly, no commitment